Customer satisfaction is our utmost important goal. ITG has adopted exceeding customer expectations and achieving service excellence as a principle.
vSRM is a flexible, fast, expandable, low-cost and innovative platform. These are indispensable features for a successful business application. I also care ITG’s solution-oriented, dynamic and professional approach at least as much. The continuous support provided by ITG to our suppliers and us greatly increases the value vSRM adds into our business.
The fact that vSRM does not burden any infrastructural or installation costs to us is a very important Advantage. It is a completely web-based and hosted system. Besides, it includes special supply processes of the automotive industry. After building the connection, you can comfortably enable the system in only a few days. Sometimes, some people ask us “Why did you prefer this system?” And we say, “There is no reason for not using the system after seeing it.”
Not only we share our order and supply plans via vSRM but also we conduct our entire communication with our suppliers. For example, Quality reports directly reflect from Otokar to the screen of the related person on the opposite side via vSRM. I have to mention that we have a serious workload and time advantage with vSRM. Even, certain supplier companies demand using vSRM as soon as they begin working with us.